Frequently Asked Questions
Everything you need to know about our handcrafted Italian sneakers.
Where are Koio shoes manufactured?
Every pair of Koio sneakers is handcrafted in Marche, Italy, using locally sourced leathers and traditional artisanal techniques.
How do I find the right size?
Our sneakers generally run true to size, but we recommend sizing down if you are between sizes. You can refer to our detailed size guide on each product page for specific measurements.
What is your return policy?
We offer a 30-day return policy for all unworn shoes in their original packaging. Returns are free within the United States.
How should I care for my leather sneakers?
To maintain the quality of the leather, we recommend using a soft brush to remove surface dirt and applying a leather conditioner every few months to prevent drying or cracking.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if you need your pair sooner.
Do you offer a warranty on your products?
Yes, we stand by our craftsmanship. Koio products are covered by a one-year warranty against any manufacturing defects.