Frequently Asked Questions
How long does shipping take for my Koio order?▼
Standard shipping typically arrives within 3 to 5 business days. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy for footwear?▼
We offer free returns and exchanges within 30 days of delivery. Items must be in unworn, original condition and include all packaging to qualify for a full refund.
Which payment methods do you accept at checkout?▼
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Affirm for qualifying purchases at checkout.
How do you ensure the quality of your sneakers?▼
Every pair is handcrafted in Italy using premium, LWG-certified leathers. Our artisans follow rigorous quality control standards to ensure your shoes are durable, comfortable, and stylish.
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What Our Customers Say
“The leather quality is exceptional. These sneakers are incredibly comfortable for all-day wear and look truly premium.”
“Perfect minimalist aesthetic. I love how they transition effortlessly from office meetings to weekend brunch with friends.”
“Incredible craftsmanship and fit. These are easily the most versatile shoes in my wardrobe. Worth every single penny.”
